Service Plan Contract Agreement

The Service Plans are a month-to-month contract with WP Operations to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, support, security and any edits is crucial to your website’s success. Due to the nature of technology and content management systems, monitoring these aspects is a necessity.

Cancel any time– everything is month to month (but you do pre-pay each month’s service).

What does the Service Plan cover?

Security. Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure.

Website & Database Backups. Included in all the Service Plans are scheduled backups- so you never lose a thing. Technology is fickle some times, but should anything go wrong, we can have your site back up and running quickly.

Software Updates. Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, WP Operations will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.

Analytics. Our Continued Success Program members will receive access to a Google Analytics dashboard. Google Analytics allows you to track the usage of your website including visits, page views, demographics, traffic acquisition, and much more.

Website edits. It is likely that as time goes by you will want to make changes to your website. WP Operations' hourly rate to make changes is €75.00 per hour. Service Plan members will receive three “30-Minute-Tasks” every month. This could include copy, post or page changes or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30-minute cap will be billed at a discounted hourly rate of €55 per hour.

What the Service Plans do NOT cover.

  • Any edit your page that requires more than 30 minutes. Service Plan members receive a discounted hourly rate of €55 per hour for any work that takes longer than 30 minutes.
  • The Service Plan does not include any graphic design.
  • The Service Plan does not cover any social media management, directory listings (such as Google, Yahoo, Yelp, etc).
  • Domain registration is not included in your Service Plan. Domains are typically registered annually. We can handle that fee and registration for you, but you will be billed accordingly.
  • Ongoing Search Engine Optimization monitoring and strategy.
  • If your website hacked beyond the length of backups we have to restore a safe copy, we will work with you to find a company to remove any viruses—but we will not be held liable to any damages or responsible to pay for virus removal.

Payment Agreement

Your Service Plan invoice will be automatically issued on the same day every month. The invoice is due upon receipt. After 15 days of non-payment, you will receive a notice of past-due invoice. After 30 days your account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service, you will have to get current on all bills and set up automatic payments for each month’s bill. After 90 days late payment you will no longer be eligible for the Service Plan and we will not be required to provide you with a backup of your site. You can request a backup at any time.

Termination of Services

Your Service Plan enrollment is a month-to-month agreement, in the event that you terminate services you will have only one option.

  • Request, in writing, a copy of your entire website backup so that you can store it safely. You will lose your security, plugin/software licenses, and your website will no longer receive any backups, updates, or monitoring from WP Operations. If at any point in the future you want to resume your Service Plan you will be quoted with our current rate(s) and you will be assessed a €75 activation fee to resume services.

Your Operations Team

Here at WP Operations, we know the ins and out of WordPress and we keep evolving. Our primary focus is helping you put out the fires on your website, and ensure that you can sleep at night. 

Let us manage your daily WP Operations! 
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